WHAT WE IMPLEMENTED

Theirs challenges

Raison Home needed a unified platform for sharing between franchisees and the network headquarters across all countries. Their main goals were to centralize information flows, gain a synthesized view of network performance, and have an effective tool for engagement.

Seenaps’ response

Modules utilized:

  • “Develop Your Network” ;
  • “Train and Engage” ;
  • “Communicate and Share” ;
  • “Engage and Support” ;
  • “Strategic Management”.

Seenaps provided a solution enabling:

  • Delivering a unique experience to franchise candidates and simplifying the daily tasks of development and expansion teams;
  • Easily digitizing the operations manual and converting it into a training program for both headquarters and field teams;
  • Strategically deploying projects within the network and managing follow-ups for greater relevance;
  • Providing simple support and personalized tracking for franchisees with a 360° platform, streamlining field actions for network managers;
  • Consolidating data from their CRM (GESTEOS) and other sources to provide an instant overview of network health and franchisee performance, enabling targeted interventions.

Customer benefits

“We chose Seenaps to centralize our tools, both for our headquarters teams and our franchisees. The idea was to simplify everyone’s daily tasks and stop chasing information scattered across multiple platforms. Now, I can quickly get a real-time view of my network’s health and, together with the engagement team, implement actions to address the specific issues of each franchisee. Our projects are finally deployed on time and targeted to the right franchisees. We’ve gained both responsiveness and peace of mind.“