How Seenaps strengthens cohesion and agility within the JUSSIEU secours network

How can you ensure smooth information flow among autonomous members? What are the best practices to structure a network without excessive centralization? How can you improve operational efficiency without adding complexity to daily routines? And above all: why choose Seenaps as a digital foundation when you are a network of entrepreneurs?

This article offers a concrete testimonial from the JUSSIEU secours network, which chose Seenaps to support its development. Special thanks to Vincent Capitaine, Managing Director of JUSSIEU secours France, and Capucine Napadlek-Lesouëf, QSE Project Manager, for their valuable and inspiring insights.

JUSSIEU secours is France’s leading national medical transport network, with 150 ambulance centers, over 5,500 healthcare professionals, and 3,550 intervention vehicles. Operating on a membership model, the organization is neither a traditional franchise nor a centralized structure.
“JUSSIEU secours is a concept that business leaders join and become partners in,” explains Capucine Napadlek-Lesouëf.

Each structure remains legally independent while sharing a common standard around the JUSSIEU secours brand.
“We have all the services of a franchise, but we don’t generate business leads,” adds Vincent Capitaine.
The network is built on a strong brand, shared values, and a collective commitment to improve practices in medical transport, without imposing heavy-handed centralization.

Under Vincent Capitaine’s leadership, the JUSSIEU secours head office brings together diverse profiles to address members’ needs in quality, medical support, institutional relations, marketing, projects, purchasing, and more.
“The idea is to have national coverage, and the team is here to support members in terms of positioning, relationships, and evolving the profession,” he explains.

This team acts as a structuring support for members, helping them on regulatory compliance, business development, and coordination with local stakeholders.
This web of expertise enables the network to function coherently nationwide while leaving each member free to act independently.

But to fully leverage this organizational strength, they needed a shared tool. This is why the Seenaps intranet was deployed: to centralize information, streamline communication, and provide a clear, accessible interface for all network members.

Before Seenaps, internal communication relied largely on emails or phone calls. “We told them verbally or sent them the information by email. But sometimes, they didn’t receive the email at all, or it was lost among the many others,” recalls Capucine Napadlek-Lesouëf.

The result: information overload, a lack of clarity, and difficulty easily finding essential information. “Members felt overwhelmed by the quantity and diversity of information being sent. Everything was scattered. Now, everything is condensed into a single tool: Seenaps,” she explains.

Seenaps thus enables a break from this scattered logic: content is better organized, searches are easier, and teams are more responsive. A welcome change for a network as vast and widespread as JUSSIEU secours.

For JUSSIEU secours, Seenaps is much more than an intranet. It’s a central space shared by the entire network that makes everyone’s work easier. “These are all independent companies, so we don’t have a common IT system. Seenaps is our core: everyone can log in and access the information,” says Vincent Capitaine.

The Seenaps platform allows each member to find essential information: news, invitations, business documents, etc. “It’s really a way for them to find all the information they might need in one place,” summarizes Capucine Napadlek-Lesouëf.

Seenaps is gradually becoming a shared reflex within the network. Each member and their teams know where to find information, and are beginning to integrate the tool into their daily lives. “Searching for documents is much easier, especially with the keyword settings. It’s been a real step forward for us!” emphasizes Vincent Capitaine. The efficiency of this search allows everyone to save precious time and focus on what matters most: “Providing assistance and providing access to care.”

Seenaps does more than simply centralize information: this platform helps optimize the network’s daily operations and strengthen the quality of support provided by the head office. “It’s thanks to Seenaps that we support our members,” says Capucine Napadlek-Lesouëf, highlighting the tool’s practical value in communication and resource sharing with the centers.

Seenaps also contributes to reinforcing the autonomy of network members. One of the main benefits emphasized by Vincent Capitaine is that each center can manage their employees’ access themselves without needing help from headquarters.

“For our members, Seenaps makes them more agile: they can grant access to their teams themselves,” explains Vincent Capitaine. This is a valuable feature in a network made up exclusively of independent entities, where agility and responsiveness are essential every day.

Another key objective for JUSSIEU secours was to strengthen the links between network members. The lack of spontaneous interactions was a barrier to sharing best practices. “Another challenge was encouraging connections among members. Thanks to Seenaps, they can access everyone’s contact details in the JUSSIEU secours network directory,” says Vincent Capitaine.

By creating a shared digital space, Seenaps acts as a catalyst for social and professional connections. The platform promotes experience sharing, makes it easier to connect, and reinforces the feeling of belonging to a national network. “I want Seenaps to become the first reflex for JUSSIEU secours teams,” he adds, expressing the ambition to make it a central tool in members’ daily work.

The integration of Seenaps is happening step by step, prioritizing long-term support over a massive rollout. Vincent Capitaine, the network’s director, sums it up this way: “In short, I’m very happy with the launch, even though there is still work to do. We haven’t yet used all the potential of Seenaps.”

This controlled ramp-up aims to secure lasting adoption by teams. The goal: to onboard the entire network without overwhelming it, by establishing progressive usage. The intranet isn’t seen as an imposed tool, but as a lever for autonomy for the centers.

The platform is designed to evolve as needs change: adding new features like e-learning modules is already being considered. This is a way to ensure Seenaps supports JUSSIEU secours over the long term, aligned with the network’s structuring efforts.

Seenaps isn’t limited to a simple document repository: it’s a true digital entry point designed to engage users over time. Thanks to a clear interface, intuitive design, and smooth navigation, the platform appeals to JUSSIEU secours members.

Capucine Napadlek-Lesouëf is pleased to observe that “Seenaps gives us an attractive, accessible digital platform.” This accessibility, especially via its smartphone app, plays a decisive role in adoption: members are getting used to logging in, staying informed, and contributing to the collective dynamic.

“It helps us get more and more members to read our updates, check operational process changes, and see publications from the Medical Department,” she adds.

By making browsing enjoyable and content easy to find, Seenaps has become a sustainable engagement driver within the network.

Seenaps enables JUSSIEU secours to structure its support and communication, streamline information flow, strengthen connections among members, and build a tailor-made digital approach. A tool serving the collective, designed to evolve with the network’s needs.