{"id":4700,"date":"2024-06-26T14:13:01","date_gmt":"2024-06-26T12:13:01","guid":{"rendered":"https:\/\/www.seenaps.fr\/?p=4700"},"modified":"2025-05-20T12:25:43","modified_gmt":"2025-05-20T10:25:43","slug":"growing-in-a-post-pandemic-context-how-digital-tools-drive-performance","status":"publish","type":"post","link":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/","title":{"rendered":"Growing in a post-pandemic context: how digital tools drive performance"},"content":{"rendered":"<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>We\u2019ve all experienced major disruptions due to the pandemic. Many sectors, including franchise and brand networks, were forced to reinvent themselves to survive and sustain. Now, four years after the health crisis, digital tools are more essential than ever in this transformation. Certain platforms have become indispensable for improving performance and ensuring efficient management. In this article, discover how networks are adapting to this new era of digitalization and growth.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p><em>\u201cWe can clearly say that the pandemic acted as a catalyst for the <strong>digital transformation<\/strong> of franchise networks,\u201d <\/em>says Michel Failli, Director of the Seenaps offering and expert member of the French Franchise Federation<em>. \u201cNetworks were confronted with unprecedented challenges and had to quickly reinvent themselves by adopting digital solutions to maintain their competitiveness\u201c.\u00a0<\/em><\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>Today, navigating this new environment requires accurate metrics tools to optimize performance and support growth across networks.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-heading\" data-scroll-section><div class=\"container\">\n<h2 class=\"wp-block-heading\"><strong>Digitalization of the sector: A critical necessity<\/strong><\/h2>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p><strong>Digitalization<\/strong> is now at the heart of brand network strategies. In 2023, the franchise sector in France showed impressive growth, with a 9% increase in franchised outlets, reaching <strong>92,132 establishments<\/strong>*. Overall franchise turnover also climbed by <strong>15.5%<\/strong>, reaching <strong>\u20ac88.49 billion<\/strong>.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>This performance is largely due to the implementation of <strong>digital solutions<\/strong> within the networks. The proper use of these tools has improved efficiency both at headquarters and in the field, as well as customer experience. This integration has allowed brands to stay competitive and respond to consumer expectations more quickly and effectively.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>*<em>Source: Franchise Observatory \u2013 2023<\/em><\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-heading\" data-scroll-section><div class=\"container\">\n<h2 class=\"wp-block-heading\">Key figures for franchising in france<\/h2>\n<\/div><\/section>\n\n<section class=\"core-inline core-list\" data-scroll-section><div class=\"container\">\n<ul>\n<li><strong>Number of franchised outlets in 2023<\/strong>: <strong>92,132<\/strong> (+9% vs. 2022)<\/li>\n\n\n\n<li><strong>Total franchise turnover<\/strong>: <strong>\u20ac88.49 billion<\/strong> (+15.5%)<\/li>\n\n\n\n<li><strong>Most dynamic sectors in revenue<\/strong>:\n<ul>\n<li><strong>Food<\/strong>: \u20ac32.45 billion (+15.1%)<\/li>\n\n\n\n<li><strong>Home Equipment<\/strong>: \u20ac10.34 billion (+10.8%)<\/li>\n\n\n\n<li><strong>Fast Food<\/strong>: \u20ac8.91 billion (+24.3%)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/section>\n\n<section class=\"core-inline core-image\" data-scroll-section><div class=\"container\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"459\" src=\"https:\/\/www.seenaps.fr\/app\/uploads\/2024\/06\/article-seenaps.jpg\" alt=\"Article Seenaps\" class=\"wp-image-4386\"\/><\/figure>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>As illustrated, the food, home equipment, and fast food sectors have particularly benefited from this transformation by integrating technologies like <strong>AI, data analytics, and e-commerce tools<\/strong>. This includes POS systems, delivery management platforms, sales forecasting software, CRMs, and loyalty tools\u2014examples include <strong>InPulse, MyCawan, Zelty, Pongo, Dvore<\/strong>, and many more.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-heading\" data-scroll-section><div class=\"container\">\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong>Integrating digital tools<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p><strong>Digital tools<\/strong> are now essential for franchises in France. Solutions like <strong>CRMs, communication platforms<\/strong>, and <strong>management software<\/strong> allow for accurate and efficient operations.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>These tools provide unprecedented transparency and responsiveness, measuring key performance indicators crucial for <strong>optimizing store performance<\/strong>: customer satisfaction, promotional effectiveness, revenue per store, etc.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>The role of <strong>network field animation<\/strong> has also changed. Today\u2019s network coordinators can take on a more strategic and proactive role, reducing mental load and improving overall network performance. For instance, <strong>data analysis<\/strong> helps fine-tune post-visit actions and better respond to customer needs to drive sales.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-heading\" data-scroll-section><div class=\"container\">\n<h2 class=\"wp-block-heading\"><strong><strong>Strategically managing a brand network<\/strong><\/strong><\/h2>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>In this era of transformation, efficient <strong>strategic management<\/strong> is essential for any brand network. Post-pandemic, the collection and analysis of detailed metrics help headquarters improve operational performance and support franchisees, affiliates, and other partners in their growth.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>Strategic management offers daily visibility, eliminating the need to wait for end-of-year reports to make corrective decisions. This real-time approach allows teams to redirect efforts quickly and efficiently. It even allows forecasting to better anticipate downturns and adjust overhead accordingly (e.g., based on seasonality).<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>Michel Failli highlights: \u201c<em>By adopting advanced <strong>digital solutions<\/strong>, networks can better address today\u2019s market challenges and ensure long-term growth.<\/em>\u201d<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>The pandemic has transformed the face of <strong>brand networks<\/strong>, making <strong>digital transformation<\/strong> more essential than ever. <strong>Digital tools<\/strong> not only improve network management and performance, but also elevate the customer experience. To effectively navigate this new landscape, brands should adopt strategic management solutions.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-paragraph\" data-scroll-section><div class=\"container\">\n<p>Discover how Seenaps can transform your network with our &#8220;<a href=\"https:\/\/www.seenaps.fr\/piloter-strategiquement\/\">Strategic Management&#8221; module<\/a> and book a <a href=\"https:\/\/www.seenaps.fr\/visite-guidee\/\">guided tour<\/a> of our platform.<\/p>\n<\/div><\/section>\n\n<section class=\"core-inline core-buttons\" data-scroll-section><div class=\"container\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.seenaps.fr\/visite-guidee\/\">Contact Seenaps!<\/a><\/div>\n<\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>We\u2019ve all experienced major disruptions due to the pandemic. Many sectors, including franchise and brand networks, were forced to reinvent themselves to survive and sustain. Now, four years after the health crisis, digital tools are more essential than ever in this transformation. Certain platforms have become indispensable for improving performance and ensuring efficient management. In [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[54],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Growing in a post-pandemic context: how digital tools drive performance - Seenaps<\/title>\n<meta name=\"description\" content=\"Discover how digital transformation helps franchise networks boost performance and growth in the post-pandemic era with Seenaps\u2019 smart tools.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Growing in a post-pandemic context: how digital tools drive performance - Seenaps\" \/>\n<meta property=\"og:description\" content=\"Discover how digital transformation helps franchise networks boost performance and growth in the post-pandemic era with Seenaps\u2019 smart tools.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/\" \/>\n<meta property=\"og:site_name\" content=\"Seenaps\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-26T12:13:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-20T10:25:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.seenaps.fr\/app\/uploads\/2024\/06\/article-post-covid-transformation-digitale-des-reseaux-denseignes.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1196\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hiboost\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hiboost\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/\",\"url\":\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/\",\"name\":\"Growing in a post-pandemic context: how digital tools drive performance - Seenaps\",\"isPartOf\":{\"@id\":\"https:\/\/www.seenaps.fr\/en\/#website\"},\"datePublished\":\"2024-06-26T12:13:01+00:00\",\"dateModified\":\"2025-05-20T10:25:43+00:00\",\"author\":{\"@id\":\"https:\/\/www.seenaps.fr\/en\/#\/schema\/person\/6ec1a7079dda17d176fb048cdb572750\"},\"description\":\"Discover how digital transformation helps franchise networks boost performance and growth in the post-pandemic era with Seenaps\u2019 smart tools.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.seenaps.fr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Growing in a post-pandemic context: how digital tools drive performance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.seenaps.fr\/en\/#website\",\"url\":\"https:\/\/www.seenaps.fr\/en\/\",\"name\":\"Seenaps\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.seenaps.fr\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.seenaps.fr\/en\/#\/schema\/person\/6ec1a7079dda17d176fb048cdb572750\",\"name\":\"Hiboost\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.seenaps.fr\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/50546349280d3147c1f2ec0052b02174?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/50546349280d3147c1f2ec0052b02174?s=96&d=mm&r=g\",\"caption\":\"Hiboost\"},\"sameAs\":[\"https:\/\/www.seenaps.fr\/wp\"],\"url\":\"https:\/\/www.seenaps.fr\/en\/author\/hiboost\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Growing in a post-pandemic context: how digital tools drive performance - Seenaps","description":"Discover how digital transformation helps franchise networks boost performance and growth in the post-pandemic era with Seenaps\u2019 smart tools.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/","og_locale":"en_US","og_type":"article","og_title":"Growing in a post-pandemic context: how digital tools drive performance - Seenaps","og_description":"Discover how digital transformation helps franchise networks boost performance and growth in the post-pandemic era with Seenaps\u2019 smart tools.","og_url":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/","og_site_name":"Seenaps","article_published_time":"2024-06-26T12:13:01+00:00","article_modified_time":"2025-05-20T10:25:43+00:00","og_image":[{"width":2000,"height":1196,"url":"https:\/\/www.seenaps.fr\/app\/uploads\/2024\/06\/article-post-covid-transformation-digitale-des-reseaux-denseignes.jpg","type":"image\/jpeg"}],"author":"Hiboost","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Hiboost","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/","url":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/","name":"Growing in a post-pandemic context: how digital tools drive performance - Seenaps","isPartOf":{"@id":"https:\/\/www.seenaps.fr\/en\/#website"},"datePublished":"2024-06-26T12:13:01+00:00","dateModified":"2025-05-20T10:25:43+00:00","author":{"@id":"https:\/\/www.seenaps.fr\/en\/#\/schema\/person\/6ec1a7079dda17d176fb048cdb572750"},"description":"Discover how digital transformation helps franchise networks boost performance and growth in the post-pandemic era with Seenaps\u2019 smart tools.","breadcrumb":{"@id":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.seenaps.fr\/en\/growing-in-a-post-pandemic-context-how-digital-tools-drive-performance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.seenaps.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Growing in a post-pandemic context: how digital tools drive performance"}]},{"@type":"WebSite","@id":"https:\/\/www.seenaps.fr\/en\/#website","url":"https:\/\/www.seenaps.fr\/en\/","name":"Seenaps","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.seenaps.fr\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.seenaps.fr\/en\/#\/schema\/person\/6ec1a7079dda17d176fb048cdb572750","name":"Hiboost","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.seenaps.fr\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/50546349280d3147c1f2ec0052b02174?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/50546349280d3147c1f2ec0052b02174?s=96&d=mm&r=g","caption":"Hiboost"},"sameAs":["https:\/\/www.seenaps.fr\/wp"],"url":"https:\/\/www.seenaps.fr\/en\/author\/hiboost\/"}]}},"_links":{"self":[{"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/posts\/4700"}],"collection":[{"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/comments?post=4700"}],"version-history":[{"count":3,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/posts\/4700\/revisions"}],"predecessor-version":[{"id":5236,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/posts\/4700\/revisions\/5236"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/media\/4702"}],"wp:attachment":[{"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/media?parent=4700"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/categories?post=4700"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.seenaps.fr\/en\/wp-json\/wp\/v2\/tags?post=4700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}